Return Policy
This Return Policy outlines the terms and conditions for returns and refunds of our 3D skills training products and services. This policy complies with Canadian consumer protection laws, including provincial consumer protection legislation.
Your Rights as a Canadian Consumer
As a consumer in Canada, you have rights regarding purchases of digital products. We are committed to fair and transparent refund practices that comply with applicable Canadian laws.
Digital Product Returns
Due to the digital nature of our 3D training courses, returns are handled on a case-by-case basis in accordance with Canadian consumer protection standards. If you experience technical issues preventing access to course materials, please contact us immediately.
We strive to resolve access problems promptly to ensure you can fully utilize your purchased training content. Our technical support team is available to assist Canadian customers during business hours (Monday to Friday, 9 AM to 5 PM AST).
Technical Support
Free technical support to resolve access issues
Quick Response
We respond within 24-48 hours
Satisfaction Guarantee
We work to ensure you're satisfied with your purchase
Refund Eligibility
Refund requests must be submitted within 30 days of purchase, in compliance with Canadian consumer protection standards. We will review each request individually and may require additional information about the issue you encountered.
To be eligible for a refund, you must meet one of the following criteria:
Technical Issues
If you are unable to access course materials due to technical problems that we cannot resolve within a reasonable timeframe, you may be eligible for a refund.
Misrepresentation
If the course content significantly differs from what was described, and you have not substantially accessed the materials, you may be eligible for a refund.
Duplicate Purchase
If you accidentally purchase the same course twice, we will refund the duplicate purchase upon verification.
Refunds are typically processed within 5-10 business days after approval, using the same payment method used for the original purchase. For Canadian customers, refunds will be processed in Canadian dollars (CAD).
Non-Refundable Items
Once course materials have been substantially accessed (more than 25% of content viewed) or downloaded, refunds may not be available, except in cases of technical issues or misrepresentation. We encourage you to review course descriptions, previews, and student reviews carefully before purchasing.
Custom or personalized training services are generally non-refundable unless otherwise specified in writing at the time of purchase, in accordance with Canadian contract law.
Before You Purchase
We recommend reviewing course descriptions, available previews, and student testimonials to ensure the course meets your needs. If you have questions, please contact us before purchasing—we're happy to help you find the right course for your goals.
Refund Process
To initiate a return or refund request, please follow these steps:
Step 1: Contact Us
Email us at clients@soyaaromaio.world with your purchase details (order number, date of purchase, course name) and reason for the refund request.
Step 2: Review Process
Our team will review your request within 2-3 business days and may ask for additional information to process your refund.
Step 3: Refund Processing
If approved, your refund will be processed within 5-10 business days to your original payment method in Canadian dollars.
Step 4: Confirmation
You will receive email confirmation once your refund has been processed.
Consumer Protection Rights
As a Canadian consumer, you have rights under provincial consumer protection legislation. If you believe your consumer rights have been violated, you may contact:
Nova Scotia Consumer Protection
Since we are based in Nova Scotia, consumers may contact Service Nova Scotia for assistance with consumer protection matters related to our services.
We are committed to resolving disputes fairly and in accordance with Canadian consumer protection standards.
Contact for Returns
To initiate a return or refund request, please contact us:
Customer Service
soyaaromaio
800A Windmill Rd Suite 4
Dartmouth, NS B3B 1L1, Canada
Email: clients@soyaaromaio.world
Phone: +1 902-817-4734
Hours: Monday to Friday, 9 AM to 5 PM AST
Our team will respond to your inquiry within 2-3 business days and guide you through the return process if applicable. We aim to resolve all refund requests fairly and promptly, in compliance with Canadian consumer protection laws.