Privacy Policy
This Privacy Policy describes how soyaaromaio ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our 3D skills training services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
Your Privacy Matters
We are committed to protecting your personal information and respecting your privacy rights under Canadian law. This policy explains how we handle your information when you visit our website or use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Messages and inquiries sent through our contact form
- Payment information (processed securely through third-party payment processors)
- Course progress and learning data
We also automatically collect certain technical information about your device and how you interact with our website, such as your IP address, browser type, operating system, pages visited, and referring website addresses. This information helps us improve our services and ensure compatibility with Canadian internet infrastructure.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To provide our 3D skills training services, process enrollments, deliver course content, and respond to your inquiries.
Communication
To send you important updates about your courses, respond to your questions, and provide customer support in accordance with Canadian communication standards.
Service Improvement
To analyze website usage, improve our services, and develop new features that benefit Canadian students.
Legal Compliance
To comply with applicable Canadian laws, regulations, and legal processes, including tax reporting requirements.
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your explicit consent
- With service providers who assist us in operating our business (under strict confidentiality agreements)
- When required by Canadian law or legal process
- To protect our rights, property, or safety, or that of our users
All third-party service providers are required to protect your information in accordance with Canadian privacy laws and are prohibited from using your information for any purpose other than providing services to us.
Data Protection and Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption
SSL/TLS encryption for data transmission
Secure Storage
Data stored on secure Canadian servers
Access Controls
Limited access to authorized personnel only
Regular Updates
Security measures reviewed and updated regularly
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights Under PIPEDA
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws, you have the following rights:
Right to Access
You have the right to request access to your personal information that we hold. We will provide you with a copy of your information within 30 days of your request, subject to any applicable legal restrictions.
Right to Correction
You have the right to request correction of inaccurate or incomplete personal information. We will correct your information promptly upon verification.
Withdrawal of Consent
You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Withdrawal may affect our ability to provide certain services.
Right to File a Complaint
If you believe we have not handled your personal information in accordance with Canadian privacy laws, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days, as required by Canadian law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by Canadian law. When we no longer need your information, we will securely delete or anonymize it.
Course progress and learning data are retained to provide you with continued access to your courses and to maintain your learning history.
International Data Transfers
Your personal information is primarily stored and processed in Canada. If we transfer your information outside of Canada, we will ensure that appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws, including contractual requirements with service providers.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable Canadian laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Contact Information
If you have questions, concerns, or wish to exercise your privacy rights under PIPEDA, please contact us:
Privacy Officer
soyaaromaio
800A Windmill Rd Suite 4
Dartmouth, NS B3B 1L1, Canada
Email: clients@soyaaromaio.world
Phone: +1 902-817-4734
We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly and in accordance with Canadian privacy laws.